Our Commitment to Satisfaction
At hokejam.com, your complete satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we've made the return process simple and straightforward to ensure a hassle-free experience.
Return Eligibility
- 30-Day Return Window: You can return any eligible item within 30 days from the original date of purchase.
- Condition of Returned Items: All items must be returned in the same condition as they were received, including all original manufacturer's packaging. For the safety of the returned products, please do not use the manufacturer's packaging as the sole shipping box. Returns sent with shipping labels directly attached to the manufacturer's packaging (such as a skate box) will be denied.
Return Process
- Contact Us: Before sending your item back, please contact our customer service team at info@hokejam.com. We will provide you with detailed instructions and a return authorization number.
- Prepare Your Package: Pack the item securely, using the original packaging if possible. Include all paperwork, parts, and accessories.
- Ship Your Return:
Hokejam.lv Returns Department
Čaka street 128,
Rīga, LV-1012
Latvia
Phone: +371 27088885
Ensure that your return includes a trackable shipping service. Hokejam.com is not responsible for items lost or damaged during the return transit.
Refund Information
Once we receive your returned item and it is inspected by our team, we will process your refund. The refund will be credited back to the original method of payment within a specified number of days, depending on your card issuer's policies.
Contact Us
If you have any questions about your return, please don't hesitate to reach out to us at info@hokejam.com. We're here to help ensure that your return process is as smooth and convenient as possible.
Thank you for choosing hokejam.com, where we strive to provide the best in both products and customer service.